2Contact Us

We value clear and open communication with our customers. If you have any questions, concerns, or requests regarding your order, our products, or our policies, please reach out to us using one of the methods below.

Customer Service Information

• Email: info@stampinupmall.my

• Phone: +1 812-924-8542

• Business Address: 5637 E Mann Rd, Pekin, IN 47165, United States

• Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (MT)

What to Include in Your Message

To help us assist you as quickly as possible, please include the following details when contacting us:

• Your order number (if your inquiry relates to an existing order)

• The email address used to place the order

• A clear description of your question or issue

• Any relevant photos or screenshots (if applicable)

Response Time

We aim to respond to all email inquiries within one business day during our regular service hours. Phone calls received outside of our service hours will be directed to voicemail, and we will return your call on the next business day.

Mailing Address

For returns or written correspondence, please use the following address:

Stampin’ Up Mall
5637 E Mann Rd
Pekin, IN 47165
United States

Please note that this address is our business and returns processing address. We do not operate a physical retail store at this location, and walk-in visits are not available.