We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
Return Window
You may request a return within 30 calendar days from the date your order was delivered. Requests made after this period may not be accepted.
Return Conditions
To be eligible for a return, items must meet the following conditions:
- The item must be unused and in the same condition in which you received it.
- The item must be returned in its original packaging, including all accessories, manuals, and inserts.
- Returns based on quality issues (e.g., defective, damaged, or incorrect items) are accepted and will be handled in accordance with this policy.
Items that are used, altered, damaged due to customer misuse, or missing original packaging may not be eligible for return.
How to Initiate a Return
To start a return, please contact us at info@stampinupmall.my with your order number and a brief description of the reason for return. Our team will review your request and provide further instructions, including the return address and any necessary documentation.
Return Shipping Costs
We offer free returns for eligible items. We do not charge restocking fees. If your return is approved, we will provide instructions for returning the item at no cost to you.
Return Address
Please send approved returns to:
Stampin’ Up Mall
5637 E Mann Rd
Pekin, IN 47165
United States
Please do not send returns without first contacting us, as unauthorized returns may not be processed.
Refund Processing
Once we receive your returned item and verify that it meets the return conditions, we will process your refund within 1–2 business days. The refund will be issued to your original payment method. Please note that while we process the refund promptly, it may take an additional 7–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
Exchanges
We do not currently offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
Non-Returnable Items
Certain items may not be eligible for return, including final sale items, gift cards, and personalized or custom-made products. Any such restrictions will be clearly stated on the product page.